AI-assisted case management system
Designed and shipped an AI-augmented workflow tool that reduced manual case triage for a field operations team.
Helios Field Operations handled hundreds of case reports weekly through manual email triage and spreadsheet tracking. Case prioritization was inconsistent and critical cases sometimes waited days before assignment.
I built a case management platform with AI-powered triage that automatically classifies incoming reports, suggests priority levels, and routes cases to the right team members. The system integrates with their existing email workflow and provides a real-time dashboard for supervisors.
The field team now processes cases in real-time with AI-assisted prioritization, freeing up coordinators to focus on the cases that need human judgment.
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